Terms & Conditions


  1. The purchase/payment of any travel services offered by TravinGoCity.Com, authorized to do business, constitutes a contractual arrangement between the Traveler (“you”) and TravinGoCity.Com and represents your acceptance of the TravinGoCity.Com Terms & Conditions. You must be at least 18 years of age to make a booking or purchase. As the lead traveller, you accept and confirm you have authority and consent to accept, these TravinGoCity Terms & Conditions for yourself and all members of your travelling party.
  2. Terms & Conditions are accurate at the time of printing and are subject to change prior. You are advised to check on the websites or request the latest version of the Terms & Conditions from your Travel Agent or Cosmos prior to booking your vacation.
  3. Return Policy: If any item is defective upon receipt or does not work, please contact us for the return address. The return is accepted within 30 days after the buyer receiving the item.Returned item has to be in its original condition. Buyer is responsible for return shipping costs. After receiving the return we will make a replacement depends on our available stock, if not available, a refund will be issued.

    Please keep the receipt. When you receive a product that was bought and paid, and you find it is not as described or is of low quality, you can contact us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree with a partial refund with Us.

  4.  Shipping Policy:  Once we have received cleared full payment, your items will be dispatched in 1-3 days. It normally takes : 
    Location *Estimated Shipping Time
    United States 10-30 Business days
    Canada, Europe 10-30 Business days
    Australia, New Zealand 10-30 Business days
    Central & South America 15-30 Business days
    Asia 10-20 Business days
    Africa 15-45 Business days

    *This doesn’t include our 1-3 day processing time.

    We try to send items by air mail to the buyer with track number in most case, we will notify you if the tracking number is not available in your country. There may be some delay due to flight, holiday, weather, local post, local natural disaster impact. if your shipment delays, we hope you can be patient, and at the same time contact us, we will try our best to help you.

    Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
    Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

  5. Payment Policy:
    1. We accept Paypal only. we will add other payments methods later.
    2. We only ship to your Paypal’s address, please ensure your shipping address on your PayPal account is correct. If you have any change for address, please inform us in TravinGoCity note.
    3. Payment must be fulfilled within 7 days after purchase. All non-paying orders will receive an unpaid reminder from TravinGoCity.
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