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Delivery Information

How do I track my Standard Delivery order?

If your country is listed below, you can track your standard delivery order. You will need your order tracking code, which will appear in your account area within 1 business day of when you placed your order.

*If your country is not listed below, it is not currently possible to track your standard order. If you placed an express order please see below for tracking instructions.

*You will need to wait until your order reaches your delivery country to track it. This will take at least 1 business day but may be longer.

Which countries do you ship to with ePacket?

We deliver to the following countries using ePacket:

  1. Australia
  2. Austria
  3. Belgium
  4. Canada
  5. Denmark
  6. Finland
  7. France
  8. Germany
  9. Greece
  10. Hong Kong
  11. Hungary
  12. Ireland
  13. Israel
  14. Italy
  15. Japan
  16. Korea
  17. Luxembourg
  18. Malaysia
  19. Mexico
  20. Netherlands
  21. New Zealand
  22. Norway
  23. Poland
  24. Portugal
  25. Russia
  26. Saudi Arabia
  27. Singapore
  28. Spain
  29. Sweden
  30. Switzerland
  31. Thailand
  32. Turkey
  33. Ukraine
  34. United Kingdom
  35. United States
  36. Vietnam

For other countries, we deliver with other shipments methods, but the tracking number may be not available for some country. we will contact you if we have shipment issue to your address.

How much does shipping cost and how long does it take?

Once we have received cleared full payment, your items will be dispatched in 1-3 days.It normally takes :

7-14 business days for US, UK, Canada, Australia, Asian countries.
14-21 business days for Spain, German, Middle East countries.
18-25 business days for Russia, Brazil, Italy, France, European countries.
24-32 business days for South American countries.

We try to send items by air mail to the buyer with track number in most case, we will notify you if the tracking number is not available in your country. There may be some delay due to flight, holiday, weather, local post, local natural disaster impact. if your shipment delays, we hope you can be patient, and at the same time contact us, we will try our best to help you.

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

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